“ I just had the best car buying experience of my life. This dealership takes customer service to the next level. You can really tell they take pride in what they do. Chris my sales person was such a pleasure to work with. He made it so easy to find the car I wanted and when I picked it out, he had it ready for me with a bow on it. I only thought that happened on commercials! The lady who handled the financial part was fast, efficient and super friendly. It was totally painless which is so hard to say about car buying. It was not stressful for one second, which is nice when you are a woman buying a car by yourself. Even the general manager Kalei introduced himself and made sure it was a good experience. And I got an awesome car! Love my new X3. Thanks Arrowhead BMW! ”

“ Erez Royal helped me a lot with my purchase. He went beyond to close my deal under 2 hours. I had a very positive experience with the crew of Arrowhead BMW. They are all professional and yet friendly at the same time. Thank you guys ”

“ Arrowhead BMW is by far and wide the best dealership! They have a spotless service bay, a spotless lounge! The people here are friendly, personable and wanting to go the extra mile! I’m so happy when I have a service, I will see my friends! ”

“ The experience was great at first, the sales staff was fantastic! However we bought a used Cadillac there and 3 days after buying it the brakes starting sqealing very loudly. I text the sales person about it and no response, then 2 weeks later a check engine sign came on. I'll be contacting the dealership, and will update the review later. Very disappointing as the manager himself told us they stand behind their vehicles Update: I did call and they said to bring it in and they will look it over very pleased. ”

“ Take all the negative stigmas surrounding buying a car out of the equation when dealing with Arrowhead BMW. I had a phenomenal experience, and its solely attributed to my sales representative Bailey Estrella. Bailey was extremely knowledgable, personable, and worked hard to get me the car I wanted at the price I wanted. He respected my budget and wasn't overly aggressive. When I arrived to make the purchase he worked to expedite the process so I was out of there within less than an hour. Painless! I wouldn't buy a BMW from anyone else. If you're in the market for a new or pre-owned BMW I highly recommend working with Bailey and Arrowhead BMW. They'll take care of you! ”

“ While I have not visited this dealership, Reggie, the sales rep I did speak to and exchanged emails with, is a nice guy who is very responsive to online inquiries. His sales manager also sent a follow up email to me to offer his assistance after I gave Reggie two thumbs up for his efforts. If I ever see a car that I believe is worth buying from their inventory, I'll certainly be in contact with them. ”

“ BMW lovers heaven ”

“ Friendly, leave you peruse staff...readily allowed test drives; well priced used stock. ”

“ I called Arrowhead BMW Saturday morning because my low oil indicator light was on and they squeezed me in on a busy morning. I was so grateful because I was nervous to drive my car. From the second I pulled into the service repair garage everyone was so kind and helpful! Felix topped off my oil in no time and sent me on my way. Excellent customer service! Going to dealerships for services can be stressful but I am looking forward to working with this dealership again! ”

“ When initiating my car purchase I did my homework and looked at dealership reviews, one thing I noticed when reviewing Arrowhead BWM was that Maurice Bell’s name came on appearing with positive reviews. In my mind I wished Maurice would be my client advisor. After setting up my online appointment, guess who reached out, Maurice. I was thrilled! Maurice was polite, friendly, and definitely exemplified The Golden Rule of "Do unto others as you would have them do unto you” which made my car decision a lot easier. I appreciate all the friendly attention at Arrowhead BMW, from my Client Advisor Maurice, to the Finance Officer Bradly, and the General Manager. I'm definitely recommending this dealership to my family and friends. ”

“ Ed, Emily and the whole sales team were phenomenal! Emily in finance is your go to person to get the best deal in town. Ed found us the perfect vehicle to fit our needs. We will be back for our second car very soon. Thank you Arrowhead BMW for your exceptional customer service! ”

“ We had a prior relationship with Darren Ferguson, hence why we chose to check out Arrowhead BMW even though another dealer was closer to our home. Darren, his team and everyone at Arrowhead welcomed us. Darren even introduced us to the owner. The dealership itself is spacious, clean, and VERY comfortable...makes you want to stay awhile so they succeeded on that front as well. It's an impressive place with impressive staff. I've purchased 4 prior BMW vehicles through another friend (who was a GM in CA) so I was used to white glove service. I found that at Arrowhead. In terms of the sales experience. Maurice Bell has the enthusiasm and drive found only in the best of sales personnel (I'm a manager of a technology sales team so would know). He's informative not pushy and introduces you to the cars you have interest in. Not only that he makes you feel like you're family. He also gives you door to door service if needed and that is a huge plus if you are working. Maurice himself gets 5 STARS! I would highly recommend him to everyone I know. TylerPassmore the BMW genius was like no one I had worked with before. Extremely knowledable and willing to come to me for additional training if needed. Finally my finance experience with Dale Bruemmer was efficient and "painless". Dale is the kind of guy who makes you feel comfortable and things go smoothly. No more to say other than go to Arrowhead BMW and see for yourself....of course ask for Maurice! ”

“ OMG!!!! The most AMAZING experience I have EVER had at any dealership. Brendan was so polite and knowledgeable and most importantly quick. I was on my lunch break and he had everything ready for me with the vehicle up front ready to test drive and all the paperwork to sign. Thank you Brendan for the excellent service and I will be back for purchase my next vehicle from Arrowhead BMW. ”

“ We experienced a minor fumble in the very beginning but Maurice Bell picked up the ball and got it to the finish line. Maurice took the time to understand our goals and helped us navigate through the process. Maurice was an exceptional sales professional and it was our pleasure to have worked with him. The whole experience with Arrowhead BMW was a great one. Very happy with the new Z4. ”

“ Since this location was built, I stopped driving all the way out to Chandler. I was a little nervous about getting a new service person since I'd been seeing the same one for 8 years running (P.S. I think he feels betrayed lol), anyway, Felix in the service dept has been taking care of me for the repairs my car has needed. My car has approx. 150k miles on it, all mine and all fun!!, understandably so, it's needed some wear and tear repairs. Felix is outstanding! He's so easy going, easy to talk to and helps me understand what's happening. I look to him for guidance as to the next best step and he gives me his honest opinion. Trust is huge to me and he has earned it. I know that when I call him, I'm in great hands! Also the BMW review video is priceless. I can review it as many times as possible and the techs are always thorough and easy to understand. Blare completed my most recent one. Great job to him as well. Many thanks all around. Side note: The loaner option is much appreciated. I never have to worry about being without wheels and they are all gorgeous! ”

“ Erez Royal is a very professional salesman with a great knowledge of the different models. Best car buying experience ever! Highly recommend! ”

“ I'm a customer for life! I traded in my Mercdes this weekend for an absolutely stunning X3. I'm thrilled with the entire experience! From Reggie my sales person, Matt the general manager, Justin the "genius", Dale the finance manager. Literally made me feel like family from the moment I walked in! I will tell everyone I know to buy their new car here. Even if you've never considered a BMW before I'll guarantee this dealership will make you a life long customer. Matt Taylor went above and beyond for me. I'll never shop any where else for a car! Thank you!! ”

“ I'm a customer for life! I traded in my Mercdes this weekend for an absolutely stunning X3. I'm thrilled with the entire experience! From Reggie my sales person, Matt the general manager, Justin the "genius", Dale the finance manager. Literally made me feel like family from the moment I walked in! I will tell everyone I know to buy their new car here. Even if you've never considered a BMW before I'll guarantee this dealership will make you a life long customer. Matt Taylor went above and beyond for me. I'll never shop any where else for a car! Thank you!! ”

“ Competent and courteous ”

“ (Translated by Google) Good dealer. (Original) Good dealer. ”

“ Amazing experience at Arrowhead BMW! All of the staff are A+ ! BUT Maurice Bell is the BEST! He is the most knowledgeable, experienced, customer oriented sales person I have met. Being in sales, I can discern good from great. Maurice makes your experience as pleasureable as buying a car can be and he jumps through hoops for you....literally. Thank you Maurice! ”

“ Very good service John Cavanaugh he is the best person very helpful thank you ”

“ Wonderful people very helpful !! ”

“ I was very pleased with the experience I had at Arrowhead BMW. Brendan Williams, my Sales Assoc., was professional, easy to work with and very knowledgeable about what he is selling. From Sales to Finance, it was the easiest transaction I have experienced. The store is beautiful, comfortable and just an overall great place to wait while having your car serviced or purchasing. ”

“ Nice service an all an quick to. But if I dont ask you to wash wax or polish my car dont do it. ”

“ Sercice ”

“ Updated my rating to three stars after my conversation with Matt the general sales manager. He's very straight forward and doesn't like to mislead or waste customers' time. Unfortunately he couldn't get to my number so we couldn't make a deal. Here's my previous review: I don't know how people buy cars from these guys. It makes zero sense with all the aftermarket add ons they force people to buy. And if you do decide that you have to buy from them, don't accept their first quote. They sent me a quote that was "good only till the following day". Well that quote was more than 9K higher than a deal i found on a similar vehicle. Overall the communication process with these guys has been terrible. They will either not respond to your emails or when they did the tone of their emails was terrible. I was prepared to do a deal with them today but i felt like i was doing all the work and thinking for them. All day, the back and forth communication was painful and took forever to respond. And then just like that they stopped responding to my texts. That's just not BMW level customer service. ”