“ I went in to pick up a small part for my BMW, after talking to Dillon about the part I just ordered online he was able to pull up the item on his computer, told me it was in stock and gave me a great price on it. His customer service was outstanding, and I was extremely impressed by the level of service I received. I will be back for any of BMW's needs! ”

“ Had the pleasure of working with true professionals. Our salesman Erez Royal provided superb customer service. His knowledge and expertise were impressive. The cherry on top was working with Branch Manager, Brandon. He made sure all our needs were met. We will definitely come back for our next vehicle to Arrowhead BMW! ”

“ We have been searching for a 4th family car that was reasonably priced and in good shape. I was pleasantly surprised that we found that car at Arrowhead BMW. The entire team was great to work with and one of the best car buying experiences I have had. They embraced my 18 year old son’s role in the process every step of the way. It was an awesome learning experience for him. I left feeling respected and valued. We will be back again! ”

“ Outstanding. ”

“ I have owned vehicles before, but this is the first time from a dealership. The process was smooth, and right of the bat our advisor Erez Royal made us feel comfortable with no pressure. We went over everything, and he answered all my questions. Can’t wait to put some miles on my new X5. Thank you Erez & the BMW team! ”

“ immediate responce and very helpful ”

“ I brought my car in for routine maintenance, and the service department was fantastic. Andy did a great job taking care of me and keeping me up to date. Would highly recommend this location. ”

“ I had the best experience at Arrowhead BMW. All the staff were helpful and nice. If your ever in need of a BMW ask for Erez Royal. He was very helpful and sold me my first BMW. I LOVE MY 550i and I would recommend him to anyone. ”

“ Erez Royal was amazing! He's very responsive whether it was phone or email. He was knowledgable and answered all my questions about the vehicle (which wasn't even a BMW) and their buying process! We made a deal that I walked away very happy with and I would come back, for sure. ”

“ I am happy I decided to switch locations!!! Tom was awesome. ”

“ This review is for those who are trying to find the perfect dealership, I'm sure there's many out there that are great, but this dealership when above and beyond they were extremely helpful and... more ”

“ This review is for those who are trying to find the perfect dealership, I'm sure there's many out there that are great, but this dealership when above and beyond they were extremely helpful and patient with me Brandon & Jim are great human beings. When me and my wife walked into the dealership we were greeted with love and respect it was never a matter of trying to come off as sales representative they were honestly interested in helping me and my wife find the perfect SUV for our first child on the way!!! Jim & Brando and the whole staff made us feel like home I I'm extremely happy I made the purchase. Me and my wife absolutely love our new member to the family lol I would buy another car at this dealership. Thank you arrowhead BMW -2020 BMW X3 xdrive 30i ”

“ I love Arrowhead BMW!!! Felix my service advisor was so helpful and gave me phenomenal service. I can’t say enough how appreciative I was of the courtesy vehicle that they loaned me for the few days my car was in getting repaired. I highly recommend Arrowhead BMW. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️❣️ ”

“ So happy to have given Arrowhead BMW a second chance! A few months ago i started looking at new BMW’s because my lease on my 2017 was almost ending, so we were just seeing what we were going to switch into. We went and had the horrible experience of dealing with Rus (if you happen to get him as a sales guy, ASK for Chris, unless you dont mind being treated like garbage) and he showed us a car we liked and proceeded to treat us like GARBAGE and harass on on the phone after we decided not to deal with him....i vowed NEVER to step foot in there again, even for service i was willing to drive from Buckeye (where i live) to Scottsdale for service because of Rus....... Anyways a few months later I start to get calls inviting us to come look for a new car, so I explained why I wouldn’t come back, and eventually i got someone high up who assured me things changed and to give them a second chance. So we did. I saw the commercial for the M235i and it was love at first sight, so off we went. Chapman was where we initially went and they were not willing to stick by their own deal 🤷‍♀️ So we started talking to Brandon at Arrowhead and am SO glad he hooked us up with Chris! Brandon and Chris worked tirelessly to get the car i test drove from Chapman to their lot, and it was a process as Chapman did not want to cooperate. But After a bit of back and forth they got it and Brandon honored the original deal, and Chris made it an easy process! Chris went above and beyond what we ever expected and we will be lifelong clients of his! Russ made it a point to continue staring and giving dirty looks the whole time we were there, and his behavior was COMPLETELY unprofessional and disrespectful, but Chris and his professionalism and friendliness made the process so so so good!!! Id definitely NEVER but another BMW frim anyone other than Chris!!! We will follow and remain his lifelong clients from this point on!!! My ONLY suggestion would be for Rus to be terminated, or have him take classes on how to treat clients!!! Thank You Chris! We LOVE our car!!! And we appreciate all the work it took to make this happen!!!! ”

“ Excelente experience with Erez Royal and him manager, Steve , really nice people we buy a cash truck and they give as a very good price. Thank you Arrowhead BMW from loop 101 and Union Hill, I am really recommending 199 %. ”

“ The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day!... more ”

“ The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day! Got to drive the newest BMW in the meantime Andy is amazing ! Thank you to everyone at this dealership ! You guys are the BEST! Will always recommend this dealership! ”

“ Very friendly staff! ”

“ BMW it's the ultimate ultimate driving machine everyone know that. But when you buying the ultimate driving machine you expect to the ultimate buying experience and that you'll get from Erez Royal at arrowhead bmw. young, respectful and handsome European guy Very knowledgeable and not only with BMW Product. Ultimate customer service and buying experience He treated us as a family from the moment we arrived until we left with our new x5. Do yourself a big favor don't waste your time Just go and see Erez for your next BMW. Thank you ”

“ A very nice and pleasant surprise from the time that I drove on the lot until I drove out in my new car.Erez is the best.He worked hard to get me the car that I wanted.A very nice man,and handsome ,too.LOL.Jason also bent over backwards to make the deal happen.I will recommend Arrowhead BMW to all my friends!Just ask for EREZ.😃 ”

“ We purchased GMC Yukon XL. Dennis Hanke was amazing. We had recently purchased a GMC Terrain from a another local dealership this experience was far superior. ”

“ Love my new X5. Thanks to Erez, Zach, Dana, and Brandon. Super fun experience!! ”

“ I really enjoyed my car buying experience at Arrowhead BMW. When there was a slight problem with the convertible top, Andy in the service department had it fixed immediately. Great experience all the way! ”

“ I didn't end up buying the vehicle that I was looking at but Chris Ionita was great to work with. He was quick to answer any questions that I had and sent me a video of the car before pictures of it were up online. No pressure and easy to work with. ”

“ Excellent customer service , Erez great ,awesome salesman!! Zack bmw genius was was very knowledgeable! Thank you guys!!! ”

“ Excellent service from Erez Royal friendly no pressure sales highly recommend... ”

“ Russ was a great guy and helped me and kept in contact with me. I bought a different vehicle but amazing customer service definitely recommend working with them. ”

“ As an employee with a retail repair shop, I have to send a huge thank you to the staff in the parts department, specifically Jason, for the "above and beyond" service provided. I'd also like to recognize the other team members that were a part of the "solution process" including the technicians that took time away from their work to help us resolve an issue and even Ivan, the parts driver for his excellent follow up customer service to Jason. The entire experience was top shelf and should be recognized. The parts and service department worked together to help in providing a solution that ultimately made a very happy consumer. Thank you again and I look forward to our continued partnership! Chris ”

“ Erez is awesome!! This is our second purchase through him. He has always gone above and beyond. He found the vehicle for us within our budget, and when we walked in he had treats and gifts ready for our two girls in tow. Made them feel special, and it was nice to talk to a actual friend and not a pushy salesman. The rest of the staff was very kind and professional. We will definitely be back and will refer our friends!! Thankyou Erez for being amazing!! ”

“ Excellent customer service people. They are eager and helpful in accommodating their business and time to their customers' work schedule. I highly recommend them. ”

“ Never had a car buying experience so relaxing and enjoyable. No hassle involved and was given an honest price and value for my trade. Thank you Bailey and Steve for making the buying experience so fun and easy! Thanks to Justin for teaching me everything about my new 540i and thanks to Doug for expediting the finance process when it started getting late. ”

“ Eric was nice and went above and beyond to help me! Also Doug and Dana in financing were really great! ”

“ We just enjoyed working with Erez Royal on our BMW purchase. Erez is personable, and really knows his product, and is not a a pushy salesman. It is like doing business with a friend or an associate, you have a conversation. Emily, in finance is equally knowledgeable in her arena, and down to earth. And it did not take 5-hours! This is how business, a car purchase should work. Great term, great product! Thank You! Terry & Mary ”

“ I'd like to review, singing the phenomenal praise of Arrowhead BMW. After a drawn out depressing hunt for a specific BMW, I was near the end and prepared to give up and settle. I had visited 3 previous BMW dealerships, and while all carried the model I sought, all lacked the condition I sought. Fast forward to a hail mary phone call to Arrowhead BMW, and Rus Smith. Rus not only had two, nearly identical and exact vehicles in the model I was seeking, they were PRISTINE. The care and condition of the vehicles on this lot cannot be downplayed. I was blown away by how far superior Arrowhead BMWs inventory was, and the absolute care which was taken with these vehicles. After minimal deliberation, strong and courteous guidance by Rus Smith, and a deep inspection of the two options, I was able to find MY car. The joy...the pure, unadulterated joy in finding your dream car attainable is something that cannot be conveyed. We can get into price specifics, the negotiation process, financing, and preparation for the sale- but all of that pales against the true human care and concern taken by my personal team, led by Rus Smith. Here, I will make a personal note to Arrowhead BMW for taking excellent care of me, providing the most comfortable buying experience, and providing me the most accurate information so that I could make the most sensible decision. I cannot possibly articulate how wonderful this entire team team is. From phone call to final signing, I felt heard, appreciated, and guided. These guys are top of their class. Check out their website or give them a call directly to secure the BEST purchase experience of your lifetime. ”

“ Chris was great, very friendly, and a straight shooter! Would recommend this dealership to anyone! You cannot say that too often, even though we decided against getting the car. ”

“ Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided... more ”

“ Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to make the trip out to Arrowhead BMW to give them a try after visiting the other BMW dealerships in Phoenix and Scottsdale. Wow!!! I was blown away by their professionalism and incredible customer service!!! Eric Nelson, my sales rep, was incredible! That guy went over and beyond to make a very challenging situation workout in my favor. He is by far one of the hardest working people I've come across in a long time. He works endlessly for his customers. I also worked with Doug quite a bit. He seemed to have multiple hats due to the pandemic that's currently going on. What a stellar guy as well! The whole experience was amazing! If you're in search of a BMW I would highly encourage you to give this place a try before going to any of the other (I've been to them all) BMW dealerships in the area. I'm sure everyone at Arrowhead BMW is great to work with, but I personally can't recommend Eric Nelson enough. I am now a customer for life! ”