BMW Service Center in Glendale, AZ

BMW Service Center in Glendale, AZ

Have you noticed a difference in the way your BMW performs? Is your fuel economy diminishing or do you hear a new sound when you engage the ignition? If so, don’t wait another moment! Drop by Arrowhead BMW today to have the knowledgeable team in our Service Department get your ride back into peak physical condition.

Routine Care

One of the best investments you can make in terms of your BMW’s longevity is keeping up with routine care. This includes maintenance procedures like oil changes, tire rotations, brake inspections, battery checks, and wiper blade replacements. Although missing a single task might not seem like such a big deal, over time the costs will add up. That’s because these operations contribute to the long-term viability of your driving option. By staying up to date with routine care, you dramatically reduce the chances of expensive repairs in the future. To learn more about the tasks you should consider having performed regularly, call our team!

Parts Department

In the automotive community, there are people who prefer having their cars treated by a team of experts and there are people who would rather handle things on their own. If you fall into the latter category, you can still make use of our Parts Department. With a wide selection of components at your fingertips, you can be sure you’ll be able to find the tools and resources you need to complete your tasks at home. Plus, if we don’t have what you require on site, you can use our Order Parts resource to have them shipped. To top it off, we also feature a Tire Center, so we’ve got you covered in this regard as well.

Online Tools

To make your life easier, we’ve placed plenty of online resources at your disposal. For instance, you can get into direct contact with our team using the Ask a Tech tool. Send them questions or inquiries, and they’ll get back to you as soon as possible. You can also schedule a specific timeslot to come in if you want, but you’re also welcome to drop by unannounced if you suddenly find free time in your day. Additionally, we post plenty of deals on our website, so be sure to check for any current specials we’re running.

Arrowhead BMW is your premier BMW Service Center in Glendale, AZ. To have our technicians get to work today, just drop by during our accommodating business hours.


Contact Information

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Dealership Information

SERVICE Hours

833-323-6788

Testimonials

Stanford Suguitan
Stanford Suguitan
GOOGLE
5-29-2020
Full Star Full Star Full Star Full Star Full Star
anna moreno
anna moreno
GOOGLE
5-28-2020
Full Star Full Star Full Star Full Star Full Star

Excelente experience with Erez Royal and him manager, Steve , really nice people we buy a cash truck and they give as a very good price. Thank you Arrowhead BMW from loop 101 and Union Hill, I am really recommending 199 %.

Anamaria Stella M.
Anamaria Stella M.
YELP
5-27-2020
Full Star Full Star Full Star Full Star Full Star

The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day! Got to drive the newest BMW in the meantime Andy is amazing ! Thank you to everyone at this dealership ! You guys are the BEST! Will always recommend this dealership!

Anthony Plainer
Anthony Plainer
GOOGLE
5-26-2020
Full Star Full Star Full Star Full Star Full Star
Andy Adams
Andy Adams
GOOGLE
5-25-2020
Full Star Full Star Full Star Full Star Full Star

Very friendly staff!

David Grant
David Grant
GOOGLE
5-25-2020
Full Star Full Star Full Star Full Star Full Star

BMW it's the ultimate ultimate driving machine everyone know that. But when you buying the ultimate driving machine you expect to the ultimate buying experience and that you'll get from Erez Royal at arrowhead bmw. young, respectful and handsome European guy Very knowledgeable and not only with BMW Product. Ultimate customer service and buying experience He treated us as a family from the moment we arrived until we left with our new x5. Do yourself a big favor don't waste your time Just go and see Erez for your next BMW. Thank you

Paula J
Paula J
GOOGLE
5-24-2020
Full Star Full Star Full Star Full Star Full Star

A very nice and pleasant surprise from the time that I drove on the lot until I drove out in my new car.Erez is the best.He worked hard to get me the car that I wanted.A very nice man,and handsome ,too.LOL.Jason also bent over backwards to make the deal happen.I will recommend Arrowhead BMW to all my friends!Just ask for EREZ.😃

Justine Weaver
Justine Weaver
GOOGLE
5-24-2020
Full Star Full Star Full Star Full Star Full Star

We purchased GMC Yukon XL. Dennis Hanke was amazing. We had recently purchased a GMC Terrain from a another local dealership this experience was far superior.

alma garcia
alma garcia
GOOGLE
5-24-2020
Full Star Full Star Full Star Full Star Full Star
mario Ramirez
mario Ramirez
GOOGLE
5-23-2020
Full Star Full Star Full Star Full Star Full Star

Love my new X5. Thanks to Erez, Zach, Dana, and Brandon. Super fun experience!!

Christopher Merrill
Christopher Merrill
GOOGLE
5-22-2020
Full Star Full Star Full Star Full Star Full Star

I really enjoyed my car buying experience at Arrowhead BMW. When there was a slight problem with the convertible top, Andy in the service department had it fixed immediately. Great experience all the way!

Dalton M.
YAHOO
5-22-2020
Full Star Full Star Full Star Full Star Full Star

I didn't end up buying the vehicle that I was looking at but Chris Ionita was great to work with. He was quick to answer any questions that I had and sent me a video of the car before pictures of... more

Dalton M.
YELP
5-22-2020
Full Star Full Star Full Star Full Star Full Star

I didn't end up buying the vehicle that I was looking at but Chris Ionita was great to work with. He was quick to answer any questions that I had and sent me a video of the car before pictures of it were up online. No pressure and easy to work with.

Edna Solis
Edna Solis
GOOGLE
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Excellent customer service , Erez great ,awesome salesman!! Zack bmw genius was was very knowledgeable! Thank you guys!!!

Jesus Solis
Jesus Solis
GOOGLE
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Excellent service from Erez Royal friendly no pressure sales highly recommend...

GuruBY4FX
GuruBY4FX
CARGURUS
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Russ was a great guy and helped me and kept in contact with me. I bought a different vehicle but amazing customer service definitely recommend working with them.

Chris Sato
Chris Sato
GOOGLE
5-19-2020
Full Star Full Star Full Star Full Star Full Star

As an employee with a retail repair shop, I have to send a huge thank you to the staff in the parts department, specifically Jason, for the "above and beyond" service provided. I'd also like to recognize the other team members that were a part of the "solution process" including the technicians that took time away from their work to help us resolve an issue and even Ivan, the parts driver for his excellent follow up customer service to Jason. The entire experience was top shelf and should be recognized. The parts and service department worked together to help in providing a solution that ultimately made a very happy consumer. Thank you again and I look forward to our continued partnership! Chris

CBA Litchfield Park
CBA Litchfield Park
GOOGLE
5-19-2020
Full Star Full Star Full Star Full Star Full Star
Robin Gore
Robin Gore
GOOGLE
5-16-2020
Full Star Full Star Full Star Full Star Full Star

Erez is awesome!! This is our second purchase through him. He has always gone above and beyond. He found the vehicle for us within our budget, and when we walked in he had treats and gifts ready for our two girls in tow. Made them feel special, and it was nice to talk to a actual friend and not a pushy salesman. The rest of the staff was very kind and professional. We will definitely be back and will refer our friends!! Thankyou Erez for being amazing!!

MarkWayne007
CARGURUS
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Excellent customer service people. They are eager and helpful in accommodating their business and time to their customers' work schedule. I highly recommend them.

David Olivas
David Olivas
GOOGLE
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Never had a car buying experience so relaxing and enjoyable. No hassle involved and was given an honest price and value for my trade. Thank you Bailey and Steve for making the buying experience so fun and easy! Thanks to Justin for teaching me everything about my new 540i and thanks to Doug for expediting the finance process when it started getting late.

Ebony
CARGURUS
5-11-2020
Full Star Full Star Full Star Full Star Full Star

Eric was nice and went above and beyond to help me! Also Doug and Dana in financing were really great!

Mary Tygart
Mary Tygart
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star

We just enjoyed working with Erez Royal on our BMW purchase. Erez is personable, and really knows his product, and is not a a pushy salesman. It is like doing business with a friend or an associate, you have a conversation. Emily, in finance is equally knowledgeable in her arena, and down to earth. And it did not take 5-hours! This is how business, a car purchase should work. Great term, great product! Thank You! Terry & Mary

Daniel Johnson
Daniel Johnson
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star
Eliseveta Ronakov
Eliseveta Ronakov
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star

I'd like to review, singing the phenomenal praise of Arrowhead BMW. After a drawn out depressing hunt for a specific BMW, I was near the end and prepared to give up and settle. I had visited 3 previous BMW dealerships, and while all carried the model I sought, all lacked the condition I sought. Fast forward to a hail mary phone call to Arrowhead BMW, and Rus Smith. Rus not only had two, nearly identical and exact vehicles in the model I was seeking, they were PRISTINE. The care and condition of the vehicles on this lot cannot be downplayed. I was blown away by how far superior Arrowhead BMWs inventory was, and the absolute care which was taken with these vehicles. After minimal deliberation, strong and courteous guidance by Rus Smith, and a deep inspection of the two options, I was able to find MY car. The joy...the pure, unadulterated joy in finding your dream car attainable is something that cannot be conveyed. We can get into price specifics, the negotiation process, financing, and preparation for the sale- but all of that pales against the true human care and concern taken by my personal team, led by Rus Smith. Here, I will make a personal note to Arrowhead BMW for taking excellent care of me, providing the most comfortable buying experience, and providing me the most accurate information so that I could make the most sensible decision. I cannot possibly articulate how wonderful this entire team team is. From phone call to final signing, I felt heard, appreciated, and guided. These guys are top of their class. Check out their website or give them a call directly to secure the BEST purchase experience of your lifetime.

GuruC79F1
CARGURUS
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Chris was great, very friendly, and a straight shooter! Would recommend this dealership to anyone! You cannot say that too often, even though we decided against getting the car.

Robert S.
Robert S.
YAHOO
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided... more

Robert Seybold
Robert Seybold
GOOGLE
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to make the trip out to Arrowhead BMW to give them a try after visiting the other BMW dealerships in Phoenix and Scottsdale. Wow!!! I was blown away by their professionalism and incredible customer service!!! Eric Nelson, my sales rep, was incredible! That guy went over and beyond to make a very challenging situation workout in my favor. He is by far one of the hardest working people I've come across in a long time. He works endlessly for his customers. I also worked with Doug quite a bit. He seemed to have multiple hats due to the pandemic that's currently going on. What a stellar guy as well! The whole experience was amazing! If you're in search of a BMW I would highly encourage you to give this place a try before going to any of the other (I've been to them all) BMW dealerships in the area. I'm sure everyone at Arrowhead BMW is great to work with, but I personally can't recommend Eric Nelson enough. I am now a customer for life!

Robert S.
Robert S.
YELP
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to make the trip out to Arrowhead BMW to give them a try after visiting the other BMW dealerships in Phoenix and Scottsdale. Wow!!! I was blown away by their professionalism and incredible customer service!!! Eric Nelson, my sales rep, was incredible! That guy went over and beyond to make a very challenging situation workout in my favor. He is by far one of the hardest working people I've come across in a long time. He works endlessly for his customers. I also worked with Doug quite a bit. He seemed to have multiple hats due to the pandemic that's currently going on. What a stellar guy as well! The whole experience was amazing! If you're in search of a BMW I would highly encourage you to give this place a try before going to any of the other (I've been to them all) BMW dealerships in the area. I'm sure everyone at Arrowhead BMW is great to work with, but I personally can't recommend Eric Nelson enough. I am now a customer for life!

BING
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to…

Jeri Link
Jeri Link
GOOGLE
5-3-2020
Full Star Full Star Full Star Full Star Full Star

I MUST share my experiences with Arrowhead BMW. both in SALES and SERVICE. Buying a car is usually not a very pleasant experience. However not so at Arrowhead BMW. Matt Melone, my sales adviser, was fantastic to work with. During these days of Covid-19, business (face-to-face) is handled differently. Matt and I had a "texting" relationship. I think it is the only way to buy a car- non-threatening, not stressful we both added humorous comments between all of the negotiating. Matt was FANTASTIC to work. He even took a picture of my new BMW with a BIG red bow on it and then drove the car to my home. Couldn't have been a better experience. ALSO a BIG shout out to Emily Stratton, the financial wizard. Another pleasant, very fun, person to work with. Emily has a GREAT personality and offered some great advice. Looking to meeting her in person. THEN, we have Justin Butcher, he is called one of the "geniuses". He is the one to explain ALL of the features of the BMW's. Another great resource, great personality and I think he is a genius. Hope I am smart enough to use all of the features. NOW, I have to mention the other VERY IMPORTANT component of owning a BMW- the SERVICE DEPARTMENT. Mark Lauer was my Service Advisor on the BMW that I traded in. He is another amazing personality. Mark has been a source of information when it came to work that needed to be done.Never fun to have to hear the cost of repairs. However, Mark is very calming, extremely helpful & I have full trust in him. OF COURSE, I have to give a BIG SHOUT out to the incredibly talented technicians that work on these Ultimate Driving Machines. The video that is provided before service, is EXTREMELY valuable. ALL in ALL, I have NEVER had this overall INCREDIBLE experience of servicing or buying a car. From SERVICE, SALES, FINANCIAL to PERSONAL INSTRUCTION. ARROWHEAD BMW, is DEFINITELY a 5 STAR business with 5 STAR, great personality employees. This will always be my "go to" place!

Doug S.
Doug S.
YELP
5-2-2020
Full Star Full Star Full Star Full Star Full Star

I have never had any service done at this dealership. So I am writing this review based purely on speculation. However, I've had an issue with price gouging and feeling ripped off by another BMW dealership in Arizona. I did extensive research and cost comparisons on labor rates, as well as parts pricing. As a result, I have come to the conclusion that I was indeed fleeced by that other dealership. Arrowhead has been by far the most consistent and fair with their pricing. Without having ever been there, I feel fairly certain they are 100% trustworthy. They have pretty much NO markup above BMW MSRP on their parts as well as very reasonable incentives for discounts on labor. For example, I had a part priced out by Arrowhead at $427, whereas the other dealership was charging $621 for the exact same part. I was just about to lose faith in all car dealerships. Glad that I came across Arrowhead. Please don't ever lose your integrity. I will be having all service done at Arrowhead from now on even if it is 45 minutes out of the way.

Carl
CARGURUS
4-27-2020
Full Star Full Star Full Star Full Star Full Star

Really love the car, just wish we could have made a deal.

"I am usually so leery of buying new cars because of the..."

Shawna W
DEALERRATER
4-25-2020
Full Star Full Star Full Star Full Star Full Star

I am usually so leery of buying new cars because of the back and forth that usually occurs. Maurice assured me that if I trusted him, he would make the process easy and he delivered! He gave me an amazing deal on an SUV and also worked to give me top dollar for my trade in. The whole process was smooth and quick. We will definitely be returning to him for our next car purchase.

Geoff C.
YELP
4-23-2020
Full Star Full Star Full Star Full Star Full Star

We purchased a used Ford Explorer from this dealership. Our salesman was Maurice, and he did an outstanding job. We weren't buying a big ticket item, but Maurice treated us the same as if we were. He was extremely pleasant to work with. When we did all the paperwork signing, Emily was very helpful and pleasant also. Probably the nicest experience we've had at a car dealership.

Best service i have had in a while

Lee S
CARS
4-20-2020
Full Star Full Star Full Star Full Star Full Star

Above par with customer service and working with Ed was spectacular. He made the buying process for my car painless and very easy, along with ensuring all the details that that I asked about and more.

Duane Nelson
Duane Nelson
GOOGLE
4-17-2020
Full Star Full Star Full Star Full Star Full Star

We had a great experience buying our X3 and want to thank Maurice. We never imagined we would buy a BMW and we are so glad we did. Maurice greeted us as we walked in and made us feel at home immediately. He spent alot of time with us as we pondered the purchase and explained things completely. We never felt pressured and we do really appreciate that. He told us several times that buying a BMW is a lifestyle and he is right. Thank you Maurice for helping us make the right choice for us.

Lee Schaeffer
Lee Schaeffer
GOOGLE
4-16-2020
Full Star Full Star Full Star Full Star Full Star

Thanks to Ed for working out an amazing deal on my trade in and most painless car buying experience out of hundreds of cars I have purchased in the past.

Deb holland
Deb holland
GOOGLE
4-13-2020
Full Star Full Star Full Star Full Star Full Star

We received excellent service from Eric in sales and Allie our financial person. Both were professional and very easy to work with. We will not hesitate to buy another car from Arrowhead BMW.

Jon Lewis
Jon Lewis
GOOGLE
4-11-2020
Full Star Full Star Full Star Full Star Full Star

GM did a great job making the situation right!

Angie Carrasco
Angie Carrasco
GOOGLE
4-9-2020
Full Star Full Star Full Star Full Star Full Star

I want to say that we had a very awesome time buying our car.from Erez Royal . He deserves the best. Thank you

Eric Williams
Eric Williams
GOOGLE
4-9-2020
Full Star Full Star Full Star Full Star Full Star

I had a great experience with Arrowhead BMW when I purchased a certified Pre-Owned from them. When I sent a request for information through my bank Matt Malone responded quickly. The X1 I was looking at was a new arrival and Matt quickly pulled the car out and sent me pics, without me asking for them. He then answered several questions via text before I decided to go in. Essentially the X1, while a beautifully equipped vehicle, did not fit my needs and I engaged in looking at a certified X3. It turned out the X3 was the right vehicle for me. There was no pressure from Matt or the Sales Manager and they quickly came out with numbers for my trade and the X3. After one quick request the deal was set into motion and I am now a first time BMW owner. The entire experience was first class.

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