Contactless Delivery and Pickup for Service near Phoenix, AZ

Contactless Delivery and Pickup for Service near Phoenix, AZ

In these uncertain times, we at Arrowhead BMW believe you shouldn’t have to sacrifice in terms of automotive care. In fact, we won’t let the circumstances impact your ability to receive an oil change and tire rotation in a safe manner. When you are ready, ask us about our contactless delivery and pickup for service, so you can remain socially distant while still maintaining your beloved BMW model. If you have any questions, give us a call today!

How Does This Service Work?

You are probably wondering how we accomplish this task without meeting face to face. Don’t worry, we are here to fill you in with all of the details so there isn’t any gray area! For starters, you can get in touch with us in a multitude of ways, whether it’s through our chat function, by phone, text, or our contact us form. Once you fill us in with a few details about what your vehicle requires, we will reach out to you with confirmation to notify you of your pickup. Then, we will send someone out to your residence to drive your vehicle back to our location. All that is required of you is to place your keys in a safe location, and we will swing by. Then, when your services are taken care of, we will drop it back off seamlessly. It’s that easy!

Online Features

If you thought that our comprehensive online features ended there, think again. We include so much more, so you can utilize a virtual Service Department experience right from your smartphone, laptop, or tablet. For example, you don’t have to come to our location to speak with an expert mechanic. Instead, you can fill out our Ask a Tech form. Once we receive your submission, we will get back to you as soon as possible with a detailed response. If you are raring and ready to set a date and time for pickup, then you can head over to our Schedule Appointment form and fill out the empty fields. Finally, we highly recommend that you look into our Service Specials for money-saving offers.

Parts Department

We understand that this unusual period of time can make you feel a bit uneasy about having someone else operate your vehicle. So, if you are interested in taking care of your maintenance yourself, then you will be happy to learn that we have a full-fledged Parts Department on site that includes genuine BMW components for your quality assurance. Whether you need to change a headlight, tires, or brake pads, we have everything to help you get the job done in a professional manner. You can even use the Order Parts form to let us know exactly what you are looking for, so we can get it to you as soon as possible. While you are here, make sure to take a look at our Lifestyle Accessories to take your presence on the road to the next level. 

We are currently offering contactless delivery and pickup for service near Phoenix, AZ, here at Arrowhead BMW. Our Service Department looks forward to getting you back on the road in a safely.


Dealership Information

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Contact Information

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SERVICE Hours

833-323-6788

Testimonials

Sherry P.
YELP
7-3-2020
Full Star Full Star Full Star Full Star Full Star

We had a very good experience buying a pre-owned car here. We are new to Phoenix so we didn't have an established dealership relationship. During our car search, it was unbelievable how many dealerships outright lie in their online ads (AutoTrader, etc.) For example, lots of them list the wrong car year, model, advertised price is without tons of add-on fees, or the advertised price is for finance-only, etc. We chose Arrowhead BMW because on the phone they were pretty upfront. Except for the AZ mandatory doc fee of $599, which is a little more than other dealerships I called, there were no other junk fees. And they gave us a fair deal on our trade-in. Erez was our salesperson--he was very personable, professional and knowledgeable! The dealership allowed us to take the car to our mechanic for an independent inspection and our guy said the car was in great condition. Their detail department is fantastic--the car looks like new! It was a MUCH better experience overall than a couple other dealerships we visited.

Guru732Q8
Guru732Q8
CARGURUS
6-24-2020
Full Star Full Star Full Star Empty Star Empty Star

The online experience was good they were very responsive however we're in the middle of a pandemic and no one had a mask on when I came to the dealership

basem jaber
basem jaber
GOOGLE
6-23-2020
Full Star Full Star Full Star Full Star Full Star

If you're looking for a smooth buying car experience without the hassle that usually comes with purchasing a new car, this is your place. While working on a deal I had a family emergency which required me to leave the dealership. They were amazing with checking on me and my family promptly. It seemed the sale of the car took a back seat, and their employees were humans not just sales robots looking for commission. The owner/operator called my cell to check on my family. You just dont find this type of service now days. I will be going through them for my future car purchases as well and I urge if you're in the car market for BMWs you do the same. I'd like to thank Rus, Paul, David and Dana for really helping me out. I truly appreciate all you did to make a deal happen given the circumstances.

Michal Niemkiewicz
Michal Niemkiewicz
GOOGLE
6-22-2020
Full Star Full Star Full Star Full Star Full Star

I am absolutely delighted with the service I received on my BMW X3 at Arrowhead BMW. Service Advisor Jason Brown treated me fairly and with the utmost professionalism. He made it a priority to anticipate my needs and patiently explained my options with me. I am very satisfied and I give Mr. Brown my highest recommendation. Thanks to Mr. Brown, I am a pleased customer and I will be coming back!

Mario Perez
Mario Perez
GOOGLE
6-21-2020
Full Star Full Star Full Star Full Star Full Star

I went in to pick up a small part for my BMW, after talking to Dillon about the part I just ordered online he was able to pull up the item on his computer, told me it was in stock and gave me a great price on it. His customer service was outstanding, and I was extremely impressed by the level of service I received. I will be back for any of BMW's needs!

Gabby Garcia
Gabby Garcia
GOOGLE
6-14-2020
Full Star Full Star Full Star Full Star Full Star

Had the pleasure of working with true professionals. Our salesman Erez Royal provided superb customer service. His knowledge and expertise were impressive. The cherry on top was working with Branch Manager, Brandon. He made sure all our needs were met. We will definitely come back for our next vehicle to Arrowhead BMW!

Tim Tiller
Tim Tiller
GOOGLE
6-14-2020
Full Star Full Star Full Star Full Star Full Star

We have been searching for a 4th family car that was reasonably priced and in good shape. I was pleasantly surprised that we found that car at Arrowhead BMW. The entire team was great to work with and one of the best car buying experiences I have had. They embraced my 18 year old son’s role in the process every step of the way. It was an awesome learning experience for him. I left feeling respected and valued. We will be back again!

Douglas Scott
Douglas Scott
GOOGLE
6-12-2020
Full Star Full Star Full Star Full Star Full Star

Outstanding.

Yaya A
Yaya A
GOOGLE
6-11-2020
Full Star Full Star Full Star Full Star Full Star

I have owned vehicles before, but this is the first time from a dealership. The process was smooth, and right of the bat our advisor Erez Royal made us feel comfortable with no pressure. We went over everything, and he answered all my questions. Can’t wait to put some miles on my new X5. Thank you Erez & the BMW team!

d
CARGURUS
6-11-2020
Full Star Full Star Full Star Full Star Full Star

immediate responce and very helpful

Charles Morman
Charles Morman
GOOGLE
6-11-2020
Full Star Full Star Full Star Full Star Full Star

I brought my car in for routine maintenance, and the service department was fantastic. Andy did a great job taking care of me and keeping me up to date. Would highly recommend this location.

carl abramsen jr.
carl abramsen jr.
GOOGLE
6-11-2020
Full Star Full Star Full Star Full Star Full Star

I had the best experience at Arrowhead BMW. All the staff were helpful and nice. If your ever in need of a BMW ask for Erez Royal. He was very helpful and sold me my first BMW. I LOVE MY 550i and I would recommend him to anyone.

Fadi Dan
Fadi Dan
GOOGLE
6-10-2020
Full Star Full Star Full Star Full Star Full Star
david crum
david crum
GOOGLE
6-9-2020
Full Star Full Star Full Star Full Star Full Star

Erez Royal was amazing! He's very responsive whether it was phone or email. He was knowledgable and answered all my questions about the vehicle (which wasn't even a BMW) and their buying process! We made a deal that I walked away very happy with and I would come back, for sure.

Ashley Miller
Ashley Miller
GOOGLE
6-7-2020
Full Star Full Star Full Star Full Star Full Star

I am happy I decided to switch locations!!! Tom was awesome.

Juan M.
YAHOO
6-6-2020
Full Star Full Star Full Star Full Star Full Star

This review is for those who are trying to find the perfect dealership, I'm sure there's many out there that are great, but this dealership when above and beyond they were extremely helpful and... more

Juan M.
YELP
6-6-2020
Full Star Full Star Full Star Full Star Full Star

This review is for those who are trying to find the perfect dealership, I'm sure there's many out there that are great, but this dealership when above and beyond they were extremely helpful and patient with me Brandon & Jim are great human beings. When me and my wife walked into the dealership we were greeted with love and respect it was never a matter of trying to come off as sales representative they were honestly interested in helping me and my wife find the perfect SUV for our first child on the way!!! Jim & Brando and the whole staff made us feel like home I I'm extremely happy I made the purchase. Me and my wife absolutely love our new member to the family lol I would buy another car at this dealership. Thank you arrowhead BMW -2020 BMW X3 xdrive 30i

Leslie Gunter
Leslie Gunter
GOOGLE
6-4-2020
Full Star Full Star Full Star Full Star Full Star

I love Arrowhead BMW!!! Felix my service advisor was so helpful and gave me phenomenal service. I can’t say enough how appreciative I was of the courtesy vehicle that they loaned me for the few days my car was in getting repaired. I highly recommend Arrowhead BMW. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️❣️

Tammy Doyon
Tammy Doyon
GOOGLE
6-2-2020
Full Star Full Star Full Star Full Star Full Star

So happy to have given Arrowhead BMW a second chance! A few months ago i started looking at new BMW’s because my lease on my 2017 was almost ending, so we were just seeing what we were going to switch into. We went and had the horrible experience of dealing with Rus (if you happen to get him as a sales guy, ASK for Chris, unless you dont mind being treated like garbage) and he showed us a car we liked and proceeded to treat us like GARBAGE and harass on on the phone after we decided not to deal with him....i vowed NEVER to step foot in there again, even for service i was willing to drive from Buckeye (where i live) to Scottsdale for service because of Rus....... Anyways a few months later I start to get calls inviting us to come look for a new car, so I explained why I wouldn’t come back, and eventually i got someone high up who assured me things changed and to give them a second chance. So we did. I saw the commercial for the M235i and it was love at first sight, so off we went. Chapman was where we initially went and they were not willing to stick by their own deal 🤷‍♀️ So we started talking to Brandon at Arrowhead and am SO glad he hooked us up with Chris! Brandon and Chris worked tirelessly to get the car i test drove from Chapman to their lot, and it was a process as Chapman did not want to cooperate. But After a bit of back and forth they got it and Brandon honored the original deal, and Chris made it an easy process! Chris went above and beyond what we ever expected and we will be lifelong clients of his! Russ made it a point to continue staring and giving dirty looks the whole time we were there, and his behavior was COMPLETELY unprofessional and disrespectful, but Chris and his professionalism and friendliness made the process so so so good!!! Id definitely NEVER but another BMW frim anyone other than Chris!!! We will follow and remain his lifelong clients from this point on!!! My ONLY suggestion would be for Rus to be terminated, or have him take classes on how to treat clients!!! Thank You Chris! We LOVE our car!!! And we appreciate all the work it took to make this happen!!!!

Stanford Suguitan
Stanford Suguitan
GOOGLE
5-29-2020
Full Star Full Star Full Star Full Star Full Star
anna moreno
anna moreno
GOOGLE
5-28-2020
Full Star Full Star Full Star Full Star Full Star

Excelente experience with Erez Royal and him manager, Steve , really nice people we buy a cash truck and they give as a very good price. Thank you Arrowhead BMW from loop 101 and Union Hill, I am really recommending 199 %.

Anamaria Stella M.
Anamaria Stella M.
YAHOO
5-27-2020
Full Star Full Star Full Star Full Star Full Star

The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day!... more

Anamaria Stella M.
Anamaria Stella M.
YELP
5-27-2020
Full Star Full Star Full Star Full Star Full Star

The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day! Got to drive the newest BMW in the meantime Andy is amazing ! Thank you to everyone at this dealership ! You guys are the BEST! Will always recommend this dealership!

Anthony Plainer
Anthony Plainer
GOOGLE
5-26-2020
Full Star Full Star Full Star Full Star Full Star
Andy Adams
Andy Adams
GOOGLE
5-25-2020
Full Star Full Star Full Star Full Star Full Star

Very friendly staff!

David Grant
David Grant
GOOGLE
5-25-2020
Full Star Full Star Full Star Full Star Full Star

BMW it's the ultimate ultimate driving machine everyone know that. But when you buying the ultimate driving machine you expect to the ultimate buying experience and that you'll get from Erez Royal at arrowhead bmw. young, respectful and handsome European guy Very knowledgeable and not only with BMW Product. Ultimate customer service and buying experience He treated us as a family from the moment we arrived until we left with our new x5. Do yourself a big favor don't waste your time Just go and see Erez for your next BMW. Thank you

Paula J
Paula J
GOOGLE
5-24-2020
Full Star Full Star Full Star Full Star Full Star

A very nice and pleasant surprise from the time that I drove on the lot until I drove out in my new car.Erez is the best.He worked hard to get me the car that I wanted.A very nice man,and handsome ,too.LOL.Jason also bent over backwards to make the deal happen.I will recommend Arrowhead BMW to all my friends!Just ask for EREZ.😃

Justine Weaver
Justine Weaver
GOOGLE
5-24-2020
Full Star Full Star Full Star Full Star Full Star

We purchased GMC Yukon XL. Dennis Hanke was amazing. We had recently purchased a GMC Terrain from a another local dealership this experience was far superior.

alma garcia
alma garcia
GOOGLE
5-24-2020
Full Star Full Star Full Star Full Star Full Star
mario Ramirez
mario Ramirez
GOOGLE
5-23-2020
Full Star Full Star Full Star Full Star Full Star

Love my new X5. Thanks to Erez, Zach, Dana, and Brandon. Super fun experience!!

Christopher Merrill
Christopher Merrill
GOOGLE
5-22-2020
Full Star Full Star Full Star Full Star Full Star

I really enjoyed my car buying experience at Arrowhead BMW. When there was a slight problem with the convertible top, Andy in the service department had it fixed immediately. Great experience all the way!

Dalton M.
YELP
5-22-2020
Full Star Full Star Full Star Full Star Full Star

I didn't end up buying the vehicle that I was looking at but Chris Ionita was great to work with. He was quick to answer any questions that I had and sent me a video of the car before pictures of it were up online. No pressure and easy to work with.

Edna Solis
Edna Solis
GOOGLE
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Excellent customer service , Erez great ,awesome salesman!! Zack bmw genius was was very knowledgeable! Thank you guys!!!

Jesus Solis
Jesus Solis
GOOGLE
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Excellent service from Erez Royal friendly no pressure sales highly recommend...

GuruBY4FX
GuruBY4FX
CARGURUS
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Russ was a great guy and helped me and kept in contact with me. I bought a different vehicle but amazing customer service definitely recommend working with them.

Chris Sato
Chris Sato
GOOGLE
5-19-2020
Full Star Full Star Full Star Full Star Full Star

As an employee with a retail repair shop, I have to send a huge thank you to the staff in the parts department, specifically Jason, for the "above and beyond" service provided. I'd also like to recognize the other team members that were a part of the "solution process" including the technicians that took time away from their work to help us resolve an issue and even Ivan, the parts driver for his excellent follow up customer service to Jason. The entire experience was top shelf and should be recognized. The parts and service department worked together to help in providing a solution that ultimately made a very happy consumer. Thank you again and I look forward to our continued partnership! Chris

CBA Litchfield Park
CBA Litchfield Park
GOOGLE
5-19-2020
Full Star Full Star Full Star Full Star Full Star
Robin Gore
Robin Gore
GOOGLE
5-16-2020
Full Star Full Star Full Star Full Star Full Star

Erez is awesome!! This is our second purchase through him. He has always gone above and beyond. He found the vehicle for us within our budget, and when we walked in he had treats and gifts ready for our two girls in tow. Made them feel special, and it was nice to talk to a actual friend and not a pushy salesman. The rest of the staff was very kind and professional. We will definitely be back and will refer our friends!! Thankyou Erez for being amazing!!

MarkWayne007
CARGURUS
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Excellent customer service people. They are eager and helpful in accommodating their business and time to their customers' work schedule. I highly recommend them.

David Olivas
David Olivas
GOOGLE
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Never had a car buying experience so relaxing and enjoyable. No hassle involved and was given an honest price and value for my trade. Thank you Bailey and Steve for making the buying experience so fun and easy! Thanks to Justin for teaching me everything about my new 540i and thanks to Doug for expediting the finance process when it started getting late.

Ebony
CARGURUS
5-11-2020
Full Star Full Star Full Star Full Star Full Star

Eric was nice and went above and beyond to help me! Also Doug and Dana in financing were really great!

Mary Tygart
Mary Tygart
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star

We just enjoyed working with Erez Royal on our BMW purchase. Erez is personable, and really knows his product, and is not a a pushy salesman. It is like doing business with a friend or an associate, you have a conversation. Emily, in finance is equally knowledgeable in her arena, and down to earth. And it did not take 5-hours! This is how business, a car purchase should work. Great term, great product! Thank You! Terry & Mary

Daniel Johnson
Daniel Johnson
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star
Eliseveta Ronakov
Eliseveta Ronakov
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star

I'd like to review, singing the phenomenal praise of Arrowhead BMW. After a drawn out depressing hunt for a specific BMW, I was near the end and prepared to give up and settle. I had visited 3 previous BMW dealerships, and while all carried the model I sought, all lacked the condition I sought. Fast forward to a hail mary phone call to Arrowhead BMW, and Rus Smith. Rus not only had two, nearly identical and exact vehicles in the model I was seeking, they were PRISTINE. The care and condition of the vehicles on this lot cannot be downplayed. I was blown away by how far superior Arrowhead BMWs inventory was, and the absolute care which was taken with these vehicles. After minimal deliberation, strong and courteous guidance by Rus Smith, and a deep inspection of the two options, I was able to find MY car. The joy...the pure, unadulterated joy in finding your dream car attainable is something that cannot be conveyed. We can get into price specifics, the negotiation process, financing, and preparation for the sale- but all of that pales against the true human care and concern taken by my personal team, led by Rus Smith. Here, I will make a personal note to Arrowhead BMW for taking excellent care of me, providing the most comfortable buying experience, and providing me the most accurate information so that I could make the most sensible decision. I cannot possibly articulate how wonderful this entire team team is. From phone call to final signing, I felt heard, appreciated, and guided. These guys are top of their class. Check out their website or give them a call directly to secure the BEST purchase experience of your lifetime.

GuruC79F1
CARGURUS
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Chris was great, very friendly, and a straight shooter! Would recommend this dealership to anyone! You cannot say that too often, even though we decided against getting the car.

Robert
Robert
GOOGLE
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to make the trip out to Arrowhead BMW to give them a try after visiting the other BMW dealerships in Phoenix and Scottsdale. Wow!!! I was blown away by their professionalism and incredible customer service!!! Eric Nelson, my sales rep, was incredible! That guy went over and beyond to make a very challenging situation workout in my favor. He is by far one of the hardest working people I've come across in a long time. He works endlessly for his customers. I also worked with Doug quite a bit. He seemed to have multiple hats due to the pandemic that's currently going on. What a stellar guy as well! The whole experience was amazing! If you're in search of a BMW I would highly encourage you to give this place a try before going to any of the other (I've been to them all) BMW dealerships in the area. I'm sure everyone at Arrowhead BMW is great to work with, but I personally can't recommend Eric Nelson enough. I am now a customer for life!

Robert S.
Robert S.
YAHOO
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided... more

Robert S.
Robert S.
YELP
5-5-2020
Full Star Full Star Full Star Full Star Full Star

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to make the trip out to Arrowhead BMW to give them a try after visiting the other BMW dealerships in Phoenix and Scottsdale. Wow!!! I was blown away by their professionalism and incredible customer service!!! Eric Nelson, my sales rep, was incredible! That guy went over and beyond to make a very challenging situation workout in my favor. He is by far one of the hardest working people I've come across in a long time. He works endlessly for his customers. I also worked with Doug quite a bit. He seemed to have multiple hats due to the pandemic that's currently going on. What a stellar guy as well! The whole experience was amazing! If you're in search of a BMW I would highly encourage you to give this place a try before going to any of the other (I've been to them all) BMW dealerships in the area. I'm sure everyone at Arrowhead BMW is great to work with, but I personally can't recommend Eric Nelson enough. I am now a customer for life!

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