Meet Our Staff

Our staff here at Arrowhead BMW is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our MANAGEMENT Staff

Controller SHALEE  BLEECKER
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Shalee is a Controller with 20 years experience in automotive dealership accounting and finance departments. Her desire to make every employee and customer’s experiences truly exceptional is what drove her to be a part of Arrowhead BMW. Outside of work she enjoys spending time “glamping” with her husband Jeff, son Jackson and daughter Reagan. Their latest edition Luna, a black lab, loves to fetch and be outside.
Controller
SHALEE BLEECKER
Service Director DAREN  FERGUSON
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Born and raised in San Diego I have been in the automotive business since high school starting as a technician and have been with the BMW brand 20 plus years. My lovely wife and I have six kids, one grandson and a spoiled French bulldog named Frankie. I enjoy spending time with family and friends, golfing, cycling and outdoor activities.

Service Director
DAREN FERGUSON
Parts Director HOWARD  GRAFF
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Born in to a Military family, Howard has lived in cities throughout United States, but spent a significant amount of time on the Naval Air Station in Key West, Florida where he enjoyed the island lifestyle. Howard brings 38 years of experience in the Automotive Industry to Arrowhead BMW, with a career spent at both large Automotive Groups and Single Point Sales stores. He has spend the last 18 years with BMW, and considers BMW the “most fun” of all German Brands. Howard is a proud husband and father of two daughters.
Parts Director
HOWARD GRAFF
Sales Director JASON BOWAR
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Sales Director
JASON BOWAR
Internet Sales Director STEVE CANZONERI
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Internet Sales Director
STEVE CANZONERI
Internet Sales Manager DAVID HEAD
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Internet Sales Manager
DAVID HEAD
Sales Manager Naomi Turner
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Sales Manager
Naomi Turner

Meet Our FINANCE Staff

Finance Director DANA MILLER
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Finance Director
DANA MILLER
Finance Producer DANIELLE DOGGETT
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Finance Producer
DANIELLE DOGGETT
Finance Producer EMILY STRATTON
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Finance Producer
EMILY STRATTON
Finance Producer JOON  SHIN
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Finance Producer
JOON SHIN

Meet Our CLIENT ADVISORS Staff

Client Advisor MATT ALLEN
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Client Advisor
MATT ALLEN
Client Advisor PAUL ANWARY
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Client Advisor
PAUL ANWARY
Client Advisor MAURICE BELL
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Client Advisor
MAURICE BELL
Client Advisor RICKY  COLTER
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Client Advisor
RICKY COLTER
Client Advisor LAUREN DAVIS
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Client Advisor
LAUREN DAVIS
Client Advisor BAILEY  ESTRELLA
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Client Advisor
BAILEY ESTRELLA
Client Advisor CHRIS IONITA
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Client Advisor
CHRIS IONITA
Client Advisor RYAN MARISPINI
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Client Advisor
RYAN MARISPINI
Client Advisor REGGIE MILLER
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Client Advisor
REGGIE MILLER
Client Advisor MATT MELONE
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Client Advisor
MATT MELONE
Client Advisor ERIC NELSON
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Client Advisor
ERIC NELSON
Client Advisor EREZ ROYAL
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Client Advisor
EREZ ROYAL
Client Advisor RUS  SMITH
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Client Advisor
RUS SMITH
Client Advisor CHRIS TAUCHER
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Client Advisor
CHRIS TAUCHER
Client Advisor JIM  TULLY
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Client Advisor
JIM TULLY

Meet Our GENIUS Staff

Genius JUSTIN  BUTCHER
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Genius
JUSTIN BUTCHER
Genius ZACH WOLFE
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Genius
ZACH WOLFE

Meet Our EXPERT SERVICE Staff

Shop Foreman COREY  COLEMAN
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Corey Coleman is a professional Shop Foreman for Arrowhead BMW. Corey has achieved great success with multiple well-established automotive repair and retail facilities. After spending more than 8 years in the service field, Corey understands what it takes to deliver a world class experience to service clientele. Corey holds a technical degree from Universal Technical Institute with specific and extensive BMW technical training. Corey is a Denver native but now makes his home in the Phoenix area with his beautiful wife and two young boys, and looks forward to years of continued success with Arrowhead BMW.
Shop Foreman
COREY COLEMAN
Shop Foreman JOHN  GREEN
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John Green is a foreman from Colorado that achieved his success in the automotive industry from continuous team development and a constant pursuit of efficiency. As a diagnostician he earned a spot among the National After-sales Winners in 2015. His values were instilled while serving in the Marine Corps. He and his wife have now come to the valley with their two daughters and look forward to exploring the White Tank Mountain hiking trails.
Shop Foreman
JOHN GREEN
Service Advisor TOM BLAMEY
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Service Advisor
TOM BLAMEY
Service Advisor JOHN CAVANAUGH
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Born and raised in Central America, John has lived and traveled through most of the American continents and throughout Europe. He brings an impressive 15+ years of experience in the Automotive Industry to Arrowhead BMW and is currently a student at Arizona State University’s Thunderbird School of Global Management. He is fluent in English and Portuguese, and working to expanding his fluency in Spanish and Italian languages. He enjoys hiking, exploring our beautiful state, live music and time spent outdoors.
Service Advisor
JOHN CAVANAUGH
Service Advisor MARK  LAUER
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Raised in Arizona, Mark has been in the Automotive Industry for an impressive 30+ years. He found his passion in his profession, and has been sent to leadership trainings and received various accolades for his performance and commitment to his customers. Mark enjoys being in the Customer Service Industry and believes in The Art of Hospitality, as well as taking great pride and satisfaction from being able to assist his clients. He and his wife, Karen, have 5 children, his oldest child being a Police Officer in Plano, Texas, as well as 3 (self proclaimed “spoiled”) Yorkshire Terriers.
Service Advisor
MARK LAUER
Service Advisor FELIX  MARQUEZ
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Born and raised in Southern California, Felix has been in the Automotive Industry since 2010 and is now excited to call Arrowhead BMW and Arizona his home. He prides himself on being a problem solving individual and delights in building relationships with customers and helping to serve their specific needs with care and consideration. In his free time, he enjoys time spent with friends, family, his wife and his Shih Tzu and Maltese dogs.
Service Advisor
FELIX MARQUEZ
Service Advisor ANDY SIVEK
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Andy has called Arizona home since 1997, but originally hails from suburban Chicago, Illinois. He has been in the Automotive Service Industry for 25+ years, with 22 of those years with BMW in Arizona. He is happy to now call Arrowhead BMW home and is thrilled with the all-new technology of Arrowhead BMW’s Service Center that he believes "translates into a better service experience.” He has been married to his wife, Sally, for 18+ years who also has enjoyed a 25+ year career in the Automotive Industry, and is the proud father to his daughter, Sloane. He enjoys restoring old muscle cars, watching his favorite television shows, and good food.
Service Advisor
ANDY SIVEK
Warranty Administrator  LISA WYLIE
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Warranty Administrator
LISA WYLIE
Service Administrator  BRANDY KARRAKER
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Service Administrator
BRANDY KARRAKER
Inventory Manager CHASE JIM
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Inventory Manager
CHASE JIM
Business Development LAURA VELA
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Business Development
LAURA VELA

Meet Our SERVICE TECHNICIANS Staff

 Service Technician RANDY BOWDRE
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Service Technician
RANDY BOWDRE
Service Technician CONNER CLARK
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Service Technician
CONNER CLARK
Service Technician MATT COLEMAN
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Service Technician
MATT COLEMAN
Service Technician DAKOTA  GONZALEZ
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Service Technician
DAKOTA GONZALEZ
Service Technician RICKY FLORES
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Service Technician
RICKY FLORES
Service Technician JUSTIN HESSE
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Service Technician
JUSTIN HESSE
Service Technician STEVE GOODWILLIE
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Service Technician
STEVE GOODWILLIE
Service Technician ADAM MENARD
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Service Technician
ADAM MENARD
Service Technician FRANCISCO RODRIGUEZ
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Service Technician
FRANCISCO RODRIGUEZ
Service Technician JAMES ROBERTSON
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Service Technician
JAMES ROBERTSON
Service Technician BLARE SCARBROUGH
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Service Technician
BLARE SCARBROUGH
Service Technician JOEL ZEILINGER
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Service Technician
JOEL ZEILINGER

Meet Our PARTS Staff

Parts Advisor  ANTHONY COZZA
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Parts Advisor
ANTHONY COZZA
Parts Advisor  DILLON DIMMICK
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Parts Advisor
DILLON DIMMICK
Parts Advisor  JOSH FRANCIS
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Parts Advisor
JOSH FRANCIS
Parts Advisor  JASON FUGIEL
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Parts Advisor
JASON FUGIEL
Parts Advisor  TRAVIS PRUE
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Parts Advisor
TRAVIS PRUE
Parts Driver IVAN CHAVEZ
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Parts Driver
IVAN CHAVEZ

Meet Our MEET OUR RECEPTIONISTS Staff

Receptionists JENNI JORDAN
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Receptionists
JENNI JORDAN
Receptionists SHEYANNE TORRES
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Receptionists
SHEYANNE TORRES

Our Location

Arrowhead BMW
19250 North Loop 101
Glendale, AZ 85308

Sales: 833-622-1269

SALES Hours

SERVICE Hours

PARTS Hours

We had a very good experience buying a pre-owned car here. We are new to Phoenix so we didn't have an established dealership relationship. During our car search, it was unbelievable how many dealerships outright lie in their online ads (AutoTrader, etc.) For example, lots of them list the wrong car...

- Sherry P., YELP

The online experience was good they were very responsive however we're in the middle of a pandemic and no one had a mask on when I came to the dealership

- Guru732Q8, CARGURUS

If you're looking for a smooth buying car experience without the hassle that usually comes with purchasing a new car, this is your place. While working on a deal I had a family emergency which required me to leave the dealership. They were amazing with checking on me and my family promptly. It...

- basem jaber, GOOGLE

I am absolutely delighted with the service I received on my BMW X3 at Arrowhead BMW. Service Advisor Jason Brown treated me fairly and with the utmost professionalism. He made it a priority to anticipate my needs and patiently explained my options with me. I am very satisfied and I give Mr. Brown...

- Michal Niemkiewicz, GOOGLE

I went in to pick up a small part for my BMW, after talking to Dillon about the part I just ordered online he was able to pull up the item on his computer, told me it was in stock and gave me a great price on it. His customer service was outstanding, and I was extremely impressed by the level of...

- Mario Perez, GOOGLE

Had the pleasure of working with true professionals. Our salesman Erez Royal provided superb customer service. His knowledge and expertise were impressive. The cherry on top was working with Branch Manager, Brandon. He made sure all our needs were met. We will definitely come back for our next...

- Gabby Garcia, GOOGLE

We have been searching for a 4th family car that was reasonably priced and in good shape. I was pleasantly surprised that we found that car at Arrowhead BMW. The entire team was great to work with and one of the best car buying experiences I have had. They embraced my 18 year old son’s role in...

- Tim Tiller, GOOGLE

Outstanding.

- Douglas Scott, GOOGLE

I have owned vehicles before, but this is the first time from a dealership. The process was smooth, and right of the bat our advisor Erez Royal made us feel comfortable with no pressure. We went over everything, and he answered all my questions. Can’t wait to put some miles on my new X5. Thank...

- Yaya A, GOOGLE

immediate responce and very helpful

- d, CARGURUS

I brought my car in for routine maintenance, and the service department was fantastic. Andy did a great job taking care of me and keeping me up to date. Would highly recommend this location.

- Charles Morman, GOOGLE

I had the best experience at Arrowhead BMW. All the staff were helpful and nice. If your ever in need of a BMW ask for Erez Royal. He was very helpful and sold me my first BMW. I LOVE MY 550i and I would recommend him to anyone.

- carl abramsen jr., GOOGLE

Erez Royal was amazing! He's very responsive whether it was phone or email. He was knowledgable and answered all my questions about the vehicle (which wasn't even a BMW) and their buying process! We made a deal that I walked away very happy with and I would come back, for sure.

- david crum, GOOGLE

I am happy I decided to switch locations!!! Tom was awesome.

- Ashley Miller, GOOGLE

This review is for those who are trying to find the perfect dealership, I'm sure there's many out there that are great, but this dealership when above and beyond they were extremely helpful and... more

- Juan M., YAHOO

This review is for those who are trying to find the perfect dealership, I'm sure there's many out there that are great, but this dealership when above and beyond they were extremely helpful and patient with me Brandon & Jim are great human beings. When me and my wife walked into the dealership we...

- Juan M., YELP

I love Arrowhead BMW!!! Felix my service advisor was so helpful and gave me phenomenal service. I can’t say enough how appreciative I was of the courtesy vehicle that they loaned me for the few days my car was in getting repaired. I highly recommend Arrowhead BMW....

- Leslie Gunter, GOOGLE

So happy to have given Arrowhead BMW a second chance! A few months ago i started looking at new BMW’s because my lease on my 2017 was almost ending, so we were just seeing what we were going to switch into. We went and had the horrible experience of dealing with Rus (if you happen to get him as a...

- Tammy Doyon, GOOGLE

Excelente experience with Erez Royal and him manager, Steve , really nice people we buy a cash truck and they give as a very good price. Thank you Arrowhead BMW from loop 101 and Union Hill, I am really recommending 199 %.

- anna moreno, GOOGLE

The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day!... more

- Anamaria Stella M., YAHOO

The guys at BMW Arrowhead are True Professionals! From the sales man Ed, to the managers, everyone worked hard to get me the best deal ! Amazing professionals First oil change was such a fun day! Got to drive the newest BMW in the meantime Andy is amazing ! Thank you to everyone at this dealership...

- Anamaria Stella M., YELP

Very friendly staff!

- Andy Adams, GOOGLE

BMW it's the ultimate ultimate driving machine everyone know that. But when you buying the ultimate driving machine you expect to the ultimate buying experience and that you'll get from Erez Royal at arrowhead bmw. young, respectful and handsome European guy Very knowledgeable and not only with BMW...

- David Grant, GOOGLE

A very nice and pleasant surprise from the time that I drove on the lot until I drove out in my new car.Erez is the best.He worked hard to get me the car that I wanted.A very nice man,and handsome ,too.LOL.Jason also bent over backwards to make the deal happen.I will recommend Arrowhead BMW to all...

- Paula J, GOOGLE

We purchased GMC Yukon XL. Dennis Hanke was amazing. We had recently purchased a GMC Terrain from a another local dealership this experience was far superior.

- Justine Weaver, GOOGLE

Love my new X5. Thanks to Erez, Zach, Dana, and Brandon. Super fun experience!!

- mario Ramirez, GOOGLE

I really enjoyed my car buying experience at Arrowhead BMW. When there was a slight problem with the convertible top, Andy in the service department had it fixed immediately. Great experience all the way!

- Christopher Merrill, GOOGLE

I didn't end up buying the vehicle that I was looking at but Chris Ionita was great to work with. He was quick to answer any questions that I had and sent me a video of the car before pictures of it were up online. No pressure and easy to work with.

- Dalton M., YELP

Excellent customer service , Erez great ,awesome salesman!! Zack bmw genius was was very knowledgeable! Thank you guys!!!

- Edna Solis, GOOGLE

Excellent service from Erez Royal friendly no pressure sales highly recommend...

- Jesus Solis, GOOGLE

Russ was a great guy and helped me and kept in contact with me. I bought a different vehicle but amazing customer service definitely recommend working with them.

- GuruBY4FX, CARGURUS

As an employee with a retail repair shop, I have to send a huge thank you to the staff in the parts department, specifically Jason, for the "above and beyond" service provided. I'd also like to recognize the other team members that were a part of the "solution process" including the technicians...

- Chris Sato, GOOGLE

Erez is awesome!! This is our second purchase through him. He has always gone above and beyond. He found the vehicle for us within our budget, and when we walked in he had treats and gifts ready for our two girls in tow. Made them feel special, and it was nice to talk to a actual friend and not a...

- Robin Gore, GOOGLE

Excellent customer service people. They are eager and helpful in accommodating their business and time to their customers' work schedule. I highly recommend them.

- MarkWayne007, CARGURUS

Never had a car buying experience so relaxing and enjoyable. No hassle involved and was given an honest price and value for my trade. Thank you Bailey and Steve for making the buying experience so fun and easy! Thanks to Justin for teaching me everything about my new 540i and thanks to Doug for...

- David Olivas, GOOGLE

Eric was nice and went above and beyond to help me! Also Doug and Dana in financing were really great!

- Ebony, CARGURUS

We just enjoyed working with Erez Royal on our BMW purchase. Erez is personable, and really knows his product, and is not a a pushy salesman. It is like doing business with a friend or an associate, you have a conversation. Emily, in finance is equally knowledgeable in her arena, and down to earth....

- Mary Tygart, GOOGLE

I'd like to review, singing the phenomenal praise of Arrowhead BMW. After a drawn out depressing hunt for a specific BMW, I was near the end and prepared to give up and settle. I had visited 3 previous BMW dealerships, and while all carried the model I sought, all lacked the condition I sought....

- Eliseveta Ronakov, GOOGLE

Chris was great, very friendly, and a straight shooter! Would recommend this dealership to anyone! You cannot say that too often, even though we decided against getting the car.

- GuruC79F1, CARGURUS

Hands down best BMW experience in Phoenix metro! I have purchased from Chapman BMW in Chandler in the past and attempted to purchase from them again. Both experiences with them were awful. Decided to make the trip out to Arrowhead BMW to give them a try after visiting the other BMW dealerships in...

- Robert, GOOGLE
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